Refund policy

PAYMENT POLICY

We offer various options for payment that include credit/debit card, net banking, bank transfer and UPI payments.

 

RETURN AND REPLACEMENT POLICY

Returns / Replacements are offered against damaged, defective or wrongly delivered products only. Our customers can connect with us directly within three days of delivery via email support@morcote00.com or our customer support number +91-744-733-1888. Only unused products qualify for returns. Return requests will take 5-7 working days for approval. A return pickup will be arranged after confirmation. Once product is picked up, a replacement will be initiated at the earliest. Replacements may take up to 15 days for completion. No additional charge applicable for return shipping.

 

REFUND POLICY

We take pride in delivering high-quality sourdough solutions. To ensure a seamless experience, please review our refund and return policy below:

· No Refunds on Purchases: Payments made for goods purchased from our website are non-refundable.

· Returns & Replacements: We only offer refunds or replacements in cases where the product is wrongly received or received in a damaged condition or is defective.

· Claim Process: Any issues must be reported within 72 hours of delivery. Kindly share clear images of the damaged product with our support team.

· Customer Support: For assistance, please contact our customer care team at +91-744-733-1888 or email us at support@morcote00.com.